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Tacoma Auto Repair

820 reviews
Call Us:(253) 201-0672
4731 S Washington Street, Tacoma, WA 98409
Mon - Fri: 8:00 AM - 5:00 PM
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5

My name is Lynda and I would like to share my experience with the compassionate staff at Bristow’s auto shop. I had taken my 1987 Jag out for gas and while at the service station it would not start, I was inform by road service that I needed a new battery and there was a gas leak, it is now towing time and I call Bristow’s to care for my little classic, by the way it was a late Friday around 430pm, they close at 5pm but I was told someone would be there til 6pm to receive my auto.💕, by the way they are closed on the weekend but Monday I was contacted and my little Jag is intact and running well. Tuesday I arrived at Bristow’s to a very friendly welcoming staff to pick up the car. Thank you Bristow’s for your patience during my time of distress. Again Thank you🙏🏾

Thank you so much for taking the time to share your experience with us Lynda! We truly appreciate your kind words about our compassionate staff. We understand how stressful it can be when your classic Jag has issues, especially on a Friday afternoon. We're so glad we could be there for you and get your "little classic" back up and running smoothly. It was our pleasure to help, and we're delighted you had a positive experience with our team. We look forward to seeing you and your Jag again!

- Bristow's Auto Repair
5

Kept me informed. I love that. The time and care to. The only thing was the tech who drove my car from the one shop back to us. I know my car is fun. However, take it slower. I pay you to take care of it not drive how you want. Other than that, I will be back. Now I have two favorite places.

Thank you for your wonderful feedback! We're so happy to hear you valued our communication and the care we provided. We take your comment about the technician's driving very seriously. This is not the standard we uphold, and we will be having a direct conversation with our team to ensure all vehicles are treated with the utmost respect. We're delighted to have earned a spot as one of your favorite places and are committed to providing you with excellent service every time. We look forward to welcoming you back!

- Bristow's Auto Repair
5

Friendly atmosphere, great people, great customer service, and geat job.

Hi Luis! Thanks for rating us so highly! Hearing that our customer service and job impressed you makes us really happy! -Pete

- Bristow's Auto Repair
5

Class act ! Very upfront to the point! Did a great job on our 05 mustang!

Thank you for the awesome review, Randy! We are thrilled to hear that you had a great experience with us and that we were able to provide top-notch service for your Mustang. We take pride in being upfront and delivering excellent results. We look forward to serving you again in the future!-Pete

- Bristow's Auto Repair
5

Good work and customer service

Thank you for the 5-star review, Dmitry! We take pride in providing excellent service to our customers. Your feedback means a lot to us. If there's anything else we can do to serve you better, don't hesitate to let us know. We look forward to serving you again in the future!-Pete

- Bristow's Auto Repair
5

Knowledgeable, friendly with excellent customer service! Bristow's is an excellent choice for your Porsches needs!

Thank you for the glowing review, Jeremy! We're thrilled to hear that you had such a positive experience with us. It's our goal to provide top-notch service, so we're delighted that you found our team knowledgeable and friendly. We appreciate your recommendation, and we look forward to serving you again in the future! -Pete

- Bristow's Auto Repair
5

I used Bristow’s for a Pre Purchase inspection on a Porsche Macan. They did a thorough job and had great service and open availability.

Thank you for choosing Bristow's for your Pre Purchase inspection, Domonic! We take pride in delivering thorough and fantastic service. Our team is always here to help with your automotive needs. We look forward to serving you again soon! -Pete

- Bristow's Auto Repair
4

I used Bristow’s for a Pre Purchase inspection on a Porsche Macan. They did a decent job on the mechanical side and had great service and open availability. On the expensive side so make sure to shop around prior.

Thank you for choosing Bristow's for your Pre Purchase inspection, Domonic! We take pride in delivering thorough and fantastic service. Our team is always here to help with your automotive needs. We look forward to serving you again soon! -Pete

- Bristow's Auto Repair
5

Kathy at the front desk was very courteous and customer focused. Thank you. My 2004 Jaguar had a check engine light and the engine would miss at times. Your team drove and a checked the car and could not replicate the problem. I am appreciative of your team’s honesty by not recommending service that was not necessary. They did provide other service recommendations that I will address. Overall, I am pleased that I had my car serviced at Barstow’s. I will drive the vehicle further and contact you if I encounter any future service issues. Thanks and keep up the great work! Bob Kiga

Thank you for choosing Barstow's, Robert! It's wonderful to hear that Kathy provided exceptional service and that you appreciated our team's honesty and thoroughness in diagnosing your Jaguar. We pride ourselves on recommending only necessary services. If you have any further concerns or need future assistance, please don't hesitate to reach out. We look forward to serving you again. -Pete

- Bristow's Auto Repair
5

Able to find an appointment for my car on very short notice (catastrophic coolant leak). Work performed as per estimate. Extra points for Duke, the office greeter dog!

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Bristow's Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Bristow's Auto Repair (253) 471-1663 if you have any issues in accessing any area of our website.