The DEF fuel line on my 2014 Jeep Grand Cherokee Eco Diesel (his name is PAUL) got ripped out going over the pass. It also damaged the DEF fuel filter. I was having a hard time finding anyone who would work on it. Or even return my call. I thought I might have to figure out how to fix it myself. So, I started to look for the parts. When I did finally get a response, the quotes were very high! For the amount the shop near to me quoted, I could have bought the parts 4 times over. Then I saw the IG ad for Bristow's. We messaged back and forth. Then Kathy gave me a call to set up a time to bring it in. She got me in the next day. I dropped PAUL off on Tuesday (they gave me a ride home too) and they had him all fixed and ready by Friday afternoon!!!!! They probably would have had it fixed and ready to go the same day if they didn't have to wait for the dealership to send the parts. They were very friendly, fast, and very efficient. They made me feel welcomed and even giggled when I told them "He's name is PAUL." I'm not sure if its family owned, but it felt that way. They definitely earned my business!!! Hopefully PAUL won't need anymore work, other than regular maintenance. But I know I will Definitely bring him back to Pete and the team for all his future needs! YOU GUYS ARE AWESOME!!!!!! THANKS FOR FIXING PAUL!!!!!!
Hi YourmOms-Sesh, We're delighted to hear that our team at Bristow's took great care of you and PAUL! We strive to provide excellent service and make our customers feel welcomed. It's fantastic to know that you had a positive experience with us. If you ever need any future maintenance or anything else, don't hesitate to reach out. Thanks for choosing us! -Pete
- Bristow's Auto Repair