Bristow's came highly recommended to me by friends. The BMW dealership had always done the maintenance on my vehicle. At 80,000 miles my car was in need of work. Bristow's performed a diagnostic and gave me a quote. I compared it to the dealership's quote for the same work. Substantial savings! Brian at Bristow's service desk explained the work to me in language my female brain could understand. He also gave me a "game plan" for the upcoming year. I met the service technician. He knows BMWs very well. From diagnosis to scheduling to completion I knew I was working with professionals. Bristow's is committed to customer satisfaction and has really earned my business. I also appreciated the "Senior Discount!"