This shop is exceptional!! I had great service from them and they are very responsive. They were thorough in the diagnosis and went above and beyond to provide me information regarding the issue. Turns out BMW has a class action lawsuit for faulty engines. There is no real warning but the engines blow. The shop looked into this for me. Unfortnately, BMW won't cover the engine because I am literally 2,000 miles over their extension through the suit. Bristow's is the place to take your vehicle for repairs, they are very knowledgeable, fair and easy to work with.